Fighting Back on Getting the Runaround

Earlier this week, one of my friends told me about the run-around he’s been dealing with regarding a voice computer company. He bought a product, and it’s not doing what they said it would do, and he has taken up the issue with the company, and they are giving him the run-around. Let’s face it, how many of us deal with the same type of thing? It may be a different product or service, but we’ve all had to deal with somebody giving us the run-around at some point or another. When somebody stole my identity, I had to deal with collection agencies that gave me the run-around because they were accusing me of being the one to use their services, and I hadn’t been anywhere near their state. Plus, they did not have an online business at that time, so I couldn’t have done what they claimed I did.That issue took years to fight but let me tell you; it was not a fun time in my life.

And then, when I had products that were supposed to work and didn’t, I’ve dealt with the run-around with various companies because they didn’t want to reimburse me or replace the product. I can understand it if a company does not have a money-back guarantee, but if a company guarantees the product to work, they should hold to their word. Then I remembered that a company’s words are not always what they used to be. Everything now falls on the consumer. If you want something done right, you either have to do it yourself or get other parties that know how to fight for you involved. Sometimes that might even be getting the immediate attention is attention involved in the situation.

A post on Facebook from one of my friends the other day spoke of how he had dental work done, and the insurance company had been filed incorrectly by the periodontist office. They expected him to pay $2000 for their mistake. He’s a grad student and cannot afford that amount of money. He was willing to pay for the service, but it should have been filed correctly in the first place, and he should not have been held responsible for their error. The company is trying to get out of it.

All of these circumstances made me think about what can the consumer do when something like this happens? Interestingly enough, I went online to look up some other people’s responses and was kind of shocked when I saw that most people recommend that you walk away and stop dealing with them. The problem with that is sometimes you’re not in a position to do that. The media had to get involved when Bank of America screwed up with withdrawing many people’s mortgage payments and took out more money than they were authorized to do. Some people say to give the company an ultimatum, and that’s fine if you have something to work with, but if you don’t, that could backfire on you.

One of the most challenging things you have to do in dealing with any situation like this is to take a deep breath and calm down. When we make decisions or do things when our emotions are out of whack, we tend to make decisions that are not smart. If you can’t get something from the person you’ve been dealing with, find out who their supervisor is, and if that supervisor can’t fix the problem, then find out who their supervisor is to keep going up the chain of command until you can at least get some answers. If you’re still unable to get answers, make sure everything has documentation, and you have a strong paper trail. Everything boils down to what is on paper and has documentation. I’ve always heard that the burden of proof is on you, and it’s very accurate.

So what happens if you get the run around when you’re looking for a job? Years ago, I applied at a local Fresh Market, and the supervisor who was in charge of hiring had all but promised me the job. She sent me to meet with the other staff, which I did, and everything seemed to go well. She told me that they would follow up and get back with me on the time for me to come in for my orientation, and after that conversation, she ghosted me. I have no idea why. I followed up. I did everything that I was supposed to do professionally, and yet they filled the job with someone else. I was left confused and frustrated because I had taken the time to do some things and turned down two other jobs for a job that I was assured was mine. When a potential employer starts talking about orientation, you think that something is going in your favor. I only found out months later that she hired a friend of hers for that position. But because she didn’t want to deal with the problems of facing her decisions, she ghosted me. That scenario taught me that if that organization was going to allow that to happen at the bottom level, what were they going to do as I progressed?

Today’s world has made it tricky to defend ourselves when we’re getting the run-around because so many places can accuse people of stalking, or being threatening, or exhibiting behavior that they don’t feel is right. And I’m not saying to be a menace or be fearful, or violent, or anything of that nature. That’s the opposite. You need to be able to hold your ground without sacrificing all your principles. Otherwise, people will walk all over you like you’re a doormat. I don’t know about most of you, but I get tired of being wiped on by others. Know your conversation and keep it to the point. You don’t have to be the one to give the run-around when you’re getting the run-around. Make your point, be concise, be direct, and be nice. It’s incredible what being nice to people who are being complete jerks can do.

The other thing is to time your points well. What I mean by this is don’t wait too long before you confront the person or the company about your situation. If you have received a product that is not what the company said, you have to follow up as soon as you know about it. If you didn’t get the job you thought you should get and you get ghosted, try a few approaches with communication, and if that doesn’t work, move on. If the people you deal with in a relationship are giving you the run-around on different things, you may need to take a step back from those relationships and say forget it. If they aren’t willing, to be honest with you about what happened, do you want them in your life? There are no right or wrong answers to any of this, but many things to think about when weighing these decisions. Your time and energy are just as valuable as someone else. Respect yourself enough to recognize that if you are getting the run-around, you can stop it. The decisions you make may not be popular with some people, but you have to make the right decisions for yourself. Sometimes, it means you have to break away from certain things, and other times, you need to replace different companies and positions. But no matter what you decide, I hope that you’re able to stand your ground and not let everybody give you the run-around. Have a great day, everyone.

2 thoughts on “Fighting Back on Getting the Runaround

  1. It’s called Customer NO service! In these situations, yes, it’s best to be nice and keep a level head. But sometimes that is easier said than done. Especially with it’s an urgent matter and you keep getting prompt after prompt and voice command after voice command to not get anywhere or anyone at the other end. Again, technology and the internet has made it convenient for many unscrupulous companies to operate smoothly because you could never get to speak to a PERSON. It has now gotten to send an email, text or voicemail, and of course no one ever responds, or the response is unfavorable or makes no sense!

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